Aerodrom Frequently Asked Questions
- Is iOS 7 currently supported?
Yes! We have released an update to version 220.127.116.11 which restores iOS 7 compatibility. We successfully tested Aerodrom with the latest iOS version 7.0.2
- Is iTunes 11 currently supported?
- General AirPlay problems?
Please check the page about a support document from Apple: Troubleshooting AirPlay and AirPlay Mirroring. Maybe your problems can be solved with that information.
- How to redownload the installation?
Customers can use our customers download page to redownload the installation file.
- How do i get an updated version?
Aerodrom has an automatic update built in. If you start Aerodrom it will check for a newer version as the current installed version and will download it, if the user wants to upgrade. See the latest blog announcement for the latest version changes.
- Are Media Center extenders supported?
We have not tested AerdromMCE with media extenders, but some users did. We changed functionality to get Aerodrom working with extenders. If you have externders please send us some feedback about your experience. We will try to get hands on an extender and do some more testing.
- Can i install Aerodrom on more of my computers ?
For private use you can install Aerodrom on up to 3 of your computers (you own and use) If you have more than 3 computers or you are business user please contact us for a site license.
- Is the iOS 5 feature AirPlay mirroring working with Aerodrom?
No. AirPlay mirroring protected by Apple Fairplay DRM. We currently do not know if Airplay mirroring will ever work with Aerodrom, but we do also like to support this feature. We do further research and work hard to get this running.
- ALAC.dll is reported as trojan, virus or spyware?
ALAC.dll is a packed DLL which cannot be analyzed by virus scanners and is therefore falsely reported as trojan, virus or spyware. We assure you that ALAC.dll will do no harm to your system and your data. Please set an exception to your virus scanner and report us your virusscanner manufacturer. We already reported this DLL to Avira, Norton (Symantec), Sophos, Avast, Kaspersky, Bitdefender, McAfee, Panda security and Norman. Avira, Avast, Norton (Symantec), Kaspersky, Bitdefender and Sophos already do no longer falsely detect ALAC.dll. If the Alac.dll is still detected please check for an update of the virus definition.
Updated version maybe redetected and need to reported again. Please report us a problem and we take care of that.
(Update)Since version 18.104.22.168 this problem should not appear.
- Installation problems ?
The Installer tries to set an exception on the Windows firewall for Aerodrom. If the Windows firewall service is disabled the installer makes an rollback with and error message. Please enable the Windows firewall service to avoid that problem.
If your license key fails please try to enter it in the correct manner. It is a single line of code. Please make sure you have no charater in front or the end. The license key contains no line breaks!
If you got further installation problems please try to use msiexec and create a logfile of the installation. Send us the logfile and we will check for your problems.
- How can I check Bonjour for Windows is installed and running?
Normally Bonjour for Windows is installed if you install . If you don't have iTunes installed you can download Bonjour for Windows under http://support.apple.com/kb/DL999. It is called 'Bonjour Print Services for Windows'.
Make sure the Bonjour service is running Bonjour and not blocked by your firewall.
- How can I make an AirPlay enabled app (e.g. YouTube) find my PC running Aerodrom?
Make sure that both the iOS device and the PC are connected to the same WiFi network.
Check the firwall settings of Windows for Aerodrom and Bonjour. Check your network adapters. Disable VMware virtual network adapters and try again - Those virtual adapters sometimes cause problems.
What should I do if I encounter discovery issues?
First close the AirPlay enabled application. Stop the application double clicking the home button and removing the application. Restart the application.
What should I do if it still does not discover?
Restarting the Aerodrom application on the PC and/or restarting your iOS device should fix the discovery issues. Check your WiFi router's settings. If your WiFi router supports interface isolation or WiFi isolation, make sure that these settings are turned off. These settings prevent wireless devices from communicating with each other. Refer to the documentation that came with your WiFi router to access its settings.
I can only stream the audio part of my video application. What should I do?
You are experiencing discovery issues. Follow the troubleshooting steps described above. Once the issue is fixed you should see a screen icon next to your computer's name in the AirPlay list and not an audio icon.
I can't stream audio at all. What should I do?
The license key could be invalid. Please check your registry at [HKEY_LOCAL_MACHINE\Software\funkyf@ctory Development\Aerodrom] or on 64Bit systems [HKEY_LOCAL_MACHINE\Software\Wow6432Node\funkyf@ctory Development\Aerodrom]. Make sure your license key is a single line and paste it from the email you received.
You are experiencing discovery issues. Follow the troubleshooting steps described above. If this does not work, please also try deactivating your Firewall, and switch off 'Personal Hotspot' mode.
It still does not work. What do I do next?
Contact us, and we'll help you troubleshoot. Please include as many information as possible (e.g. operating system and service pack version, firewall software, model of your WiFi router, ...) in the message.
Is my iOS device AirPlay compatible?
Airplay was introduced in iOS 4.2. The iPad, iPhone (3G or later), and iPod touch (2nd generation or later) running iOS 4.2 or greater are AirPlay compatible.
Videostreaming error 0xC00D1197
This info should be obsolete since version 22.214.171.124
The video engine cannot connect to the streaming server. Please check your proxy settings in Internet Explorer. The default Aerodrom video engine uses Windows Media Player (WMP) and WMP uses the proxy settings of Internet Explorer.
With your error message you will get a link like (http://192.168.1.107:7001/1/ff608deb-6bf4-5114-beec-f780ef45e47c.MOV). Try to paste this link in MediaPlayer and check the detailed error message. Maybe you are just missing a video codec.
This info should be obsolete since version 126.96.36.199
Aerodrom can use VLC media player to render certain video types (.mp4, .m4v, ...). You will need to install VLC 2.0.1 or greater (can be downloaded here) on your computer and select it in the aerodrom settings.
Apple introduced a new video streaming format called HTTP Live Streaming (HLS) for use on iOS devices. VLC 2.0.1 is the first player which supports this new format on the Windows platform. There are still some possible bugs with the HLS support but it looks very promising for the future.
Many third party apps are currently using HLS to stream video content. These apps are now supported by Aerodrom.
If I decide I want a refund, can I get one?
Contact us within 24 hours of your purchase, and we'll give you a refund.